Frequently Asked Questions

Here, you'll find some of the most common questions answered

Where do you source your fonts from?

You never have to worry about licensing fonts with us. We use Google Fonts as those are acceptable for commercial use. Or, you can send us your custom font with your design request.

Avatar

By Carsten Pleiser

updated 11 months ago

Pre-Sales

Where do you source your fonts from?

You never have to worry about licensing fonts with us. We use Google Fonts as those are acceptable for commercial use. Or, you can send us your custom font with your design request.

Avatar

By Carsten Pleiser

updated 11 months ago

What are the different ways I can scale my Design Buffs team?

Scaling your Design Buffs team is something we aim to make as simple and seamless as possible. There are two ways you can scale your creative team: Horizontally or Vertically. Vertically: You have a designer on a 4-hour per day or 2-hour per day...

Avatar

By Carsten Pleiser

updated 12 days ago

Do Design Buffs work on weekends?

All of our current plans only cover business days (5 days of work per week, Monday through Friday). Schedule a free consultation today

Avatar

By Carsten Pleiser

updated 12 days ago

Account & Subscription

Are there any long-term contracts?

There are no contracts at Design Buffs!  At the moment, all of our plans are monthly plans. You'll be billed monthly and can cancel anytime. If you do want to save some money on long-term subscriptions, please contact us here .

Avatar

By Carsten Pleiser

updated 11 months ago

How do I cancel my subscription?

Canceling your Design Buffs subscription is easy. You can either send an email to hello@designbuffs.com or you can log in here to cancel yourself.

Avatar

By Carsten Pleiser

updated 10 days ago

Can I downgrade my plan as I go as my needs change?

You can easily downgrade your plan at any time. You can do this from within your account area on our site, or simply by emailing us at hello@designbuffs.com. Once your plan is downgraded, the next charge at the end of the term will reflect the new...

Avatar

By Carsten Pleiser

updated 12 days ago

Help & Support

How can I get in touch with customer support?

Getting in touch with us is easy! You can reach us via Slack or emailing us at hello@designbuffs.com

Avatar

By Carsten Pleiser

updated 12 days ago

How do I cancel my subscription?

Canceling your Design Buffs subscription is easy. You can either send an email to hello@designbuffs.com or you can log in here to cancel yourself.

Avatar

By Carsten Pleiser

updated 10 days ago

Your Designer

What if my designer is ill or absent?

That is another benefit of working with Design Buffs.  If your designer is ill or absent, they will report to our Customer Success manager who will then get in touch with you to see if there's anything urgent. Otherwise, the designer can make up...

Avatar

By Carsten Pleiser

updated 12 days ago